Return policy
Our return policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.
Last updated: January 2024
1. General
Returns are accepted within 30 days from delivery.
Upon receipt of your order, and if you are not completely satisfied, email info@norsefoundry.com within 30 days from delivery date for a refund, swap, or replacement.
2. Return Address
Contact our Support Team first (info@norsefoundry.com) to determine if you qualify for a return/replacement/swap request.
Norse Foundry
286 American Greeting Card, Rd
Corbin, KY 40701
We are unable to receive most signature required by USPS due to USPS arrival after our regular business hours. Please ship UPS or FedEx if you would like signature required.
3. Qualified Returns
30 days. Items returned within 30 days from the delivery date
Original Packaging. All items must be returned brand new in unused condition with all original packaging.
4. Unqualified Returns
Any return that does not include packaging or is damaged will be subject to a restocking fee and/or rejection at the cost of the buyer to send the item back to them.
5. Return Shipping
Damaged/Missing Dice. Mailed replacement will be paid for by Norse Foundry such as scratched or missing dice.
Return shipping. Shipping is at the expense of the returner.
Misc. We are unable to accept any packages sent with Cash on Delivery, Postage Due or any outstanding costs due at delivery. Anything sent this method will be rejected and returned at the cost of the sender and will not qualify as an acceptable return.
6. Refund Processing Timeframe.
We will process your return within 2 business days of receiving the item excluding the day received and weekends.
We will process all refunds to the original payment method.
7. Cancel Order
If we haven't already shipped please simply email us at info@norsefoundry.com with your order number and we will do our best to cancel your order before shipment.
8. Return to Sender Policy
Any shipments that are returned to sender will be processed via our return policy. Any reshipments requests will require a shipping fee. All refunds for rejected, invalid address or incorrect addresses will be processed as soon as we receive the return back from the carrier within 2 business days. All return to sender refunds are subject to a shipping fee of the original postage lost due to this return. We are not responsible for any lost items that never arrive back to us by the carrier due to any of these reasons above for the return.